MetConv Error in EV

"An error has occurred in MetConv.txt file! Please view the MetConv.log

for more information"

Problem occurs when user tries to retrieve a file from EV and open the pdf attachment.

Clinets XPPro laptop has been patch to latest

Office 2007 has been patched to the latest service packs

Other language is German/ Enlgish UK on the laptop.

Adobe reader X ( dropped back to 9.04 - thought it was the issue, same result )

thought it may be becuase of language - installed XP German MUI / same issue

installed the Office 2007 German language support pack, same issue

 

The error happens on EV 8 SP4 and version 9 client version.

 

If you delete/rename the MetConv.txt from

C:Program FilesCommon Filesmicrosoft sharedSmart Tag

problem goes away and attachments open fine. However you may compound your problems further down the track

I restored the MetConv.txt file and installed the following file for 2002

http://www.microsoft.com/downloads/en/confirmation.aspx?FamilyID=f67fc42c-5f41-4c3f-9d5a-71354471dc32&displaylang=en

and problem seem to have went away. User can open and close Outlook archived attachements. It may fix other MetConv.txt error in office 2007.